A legal disclaimer

Privacy Policy

Last Updated: September 5, 2026

At Tretinoin Store Canada ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we may collect, use, disclose, store, and protect your personal information when you visit or use our website, https://www.tretinoinstore.ca/, or make a purchase through our store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us or that is collected automatically when you use our website.

Personal Information

This may include:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Information provided when contacting our customer support team

• Other information you voluntarily provide to us

Payment Information

Payment information is generally processed through third-party payment service providers. We do not intentionally store complete payment card information on our own servers.

Technical Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage and interaction data

• Cookies and similar tracking technologies

Order Information

When you place an order, we may collect information relating to:

• Products purchased

• Transaction and payment details

• Order history

• Shipping information

• Communications with our customer support team

2. How We Use Your Information

We may use your personal information for purposes including:

• Processing and fulfilling orders

• Providing customer service and support

• Sending order confirmations and shipping updates

• Communicating with you regarding your purchases or inquiries

• Improving our website, products, and services

• Understanding website usage and performance

• Detecting and preventing fraud or unauthorized transactions

• Maintaining the security of our website

• Complying with applicable legal and regulatory obligations

• Responding to customer requests and inquiries

• Sending marketing communications where permitted by applicable law

We may use personal information only for purposes that are appropriate in the circumstances and in accordance with applicable privacy laws.

3. Consent

Where required by applicable law, we will obtain your consent before collecting, using, or disclosing your personal information.

Depending on the circumstances and applicable law, your consent may be express or implied. You may withdraw your consent in certain circumstances, subject to legal or contractual restrictions and reasonable notice.

Please note that withdrawing consent may affect our ability to provide certain products, services, or features.

4. Payment Processing

We use third-party payment providers to process payments securely.

We do not intentionally store complete payment card information on our own servers. Payment providers may collect, process, and store payment information in accordance with their own privacy policies, security practices, and applicable legal obligations.

We encourage customers to review the privacy policies of any third-party payment provider used during the checkout process.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enable and improve website functionality

• Remember your preferences

• Improve your browsing experience

• Analyze website traffic and performance

• Understand how visitors interact with our website

• Support advertising and marketing activities where permitted

You may be able to control or disable certain cookies through your browser settings. Please note that disabling cookies may affect the functionality and availability of certain features on our website.

6. How We Share Your Information

We do not sell personal information in the ordinary sense of selling customer data to third parties for their independent use.

We may share personal information with trusted service providers where reasonably necessary to operate our business and provide our services. These parties may include:

• Payment processors

• Shipping and delivery providers

• Website hosting and technology providers

• E-commerce service providers

• Analytics providers

• Marketing and advertising service providers

• Professional advisers

• Government, regulatory, or law enforcement authorities where required or permitted by law

We may also disclose information where reasonably necessary to protect our rights, customers, business, or the security of our website.

Third-party service providers are expected to handle personal information in accordance with applicable laws and contractual or other appropriate safeguards.

7. International Transfers of Personal Information

Some of our third-party service providers may process or store personal information outside the province or territory where you live, including outside Canada.

When personal information is transferred or processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

We take reasonable steps to ensure that appropriate safeguards are in place when personal information is handled by third-party service providers.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or as otherwise required or permitted by applicable law.

We may retain information to:

• Process and fulfill orders

• Provide customer support

• Meet legal, accounting, tax, and regulatory obligations

• Resolve disputes

• Prevent fraud

• Enforce our agreements

• Maintain appropriate business records

When personal information is no longer required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic information is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your province or territory and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information we hold about you

• Requesting correction of inaccurate or incomplete information

• Requesting information about how your personal information is used or disclosed

• Withdrawing consent in certain circumstances

• Requesting deletion of personal information, where applicable

• Objecting to or restricting certain uses of your information where permitted by law

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before responding to certain requests.

11. Marketing Communications

If you subscribe to our marketing communications or provide consent where required, we may send you promotional emails, product updates, special offers, and other information about our products and services.

You can unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link included in our marketing emails; or

• Contacting us directly to request removal from our marketing communications.

Please note that even if you opt out of marketing communications, we may still send you important transactional or service-related messages, such as order confirmations, shipping updates, or responses to customer service inquiries.

12. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated or controlled by Tretinoin Store Canada.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

13. Children's Privacy

Our website and services are not intended for individuals who are not legally permitted to purchase products through our website.

We do not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate steps in accordance with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices, business operations, website functionality, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions or concerns about this Privacy Policy, your personal information, or our privacy practices, please contact us through the contact information available on our website.

Tretinoin Store Canada

Website: https://www.tretinoinstore.ca/

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.