Terms of Service

Last Updated: September 5, 2026

Welcome to Tretinoin Store Canada. These Terms of Service ("Terms") govern your use of our website, https://www.tretinoinstore.ca/, and the purchase of products through our store. By accessing or using our website, you agree to be bound by these Terms.

1. General Information

Tretinoin Store Canada provides skincare products and related information for customers in Canada. By using this website, you confirm that you are legally permitted to use our services and purchase products through our website.

If you are under the age of majority in your province or territory of residence, you may only use this website with the involvement and consent of a parent or legal guardian.

2. Product Information

We strive to ensure that all product descriptions, images, pricing, and availability information displayed on our website are accurate. However, we do not guarantee that all content is error-free, complete, current, or available at all times.

Product images are provided for illustrative purposes only. Actual product packaging, labelling, and appearance may vary.

Product availability may change without notice.

3. Orders and Acceptance

All orders placed through https://www.tretinoinstore.ca/ are subject to acceptance and product availability.

We reserve the right to:

• Refuse, cancel, or limit any order.

• Limit the quantities of products available for purchase.

• Request additional information to verify an order.

• Correct pricing, product description, inventory, or other errors.

• Cancel orders where we reasonably believe there has been an error, misuse, or unauthorized activity.

An order confirmation does not necessarily constitute final acceptance of your order. We reserve the right to review orders before processing and dispatching them.

4. Pricing and Payment

All prices displayed on our website are shown in Canadian Dollars (CAD) unless otherwise stated.

Payment must be received and successfully processed before an order is prepared for dispatch. We accept approved payment methods displayed at checkout.

We reserve the right to modify product prices, promotions, and availability at any time without prior notice.

Any applicable taxes, shipping charges, or other fees will be displayed at checkout where applicable.

5. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframes displayed on our website. However, dispatch and delivery timeframes are estimates and are not guaranteed.

Delivery may be affected by circumstances beyond our reasonable control, including:

• Courier or postal delays.

• Customs or border processing.

• Weather conditions.

• Public holidays.

• Service disruptions.

• Incorrect or incomplete delivery information.

Customers are responsible for ensuring that their shipping address and contact details are accurate and complete when placing an order.

We are not responsible for delays caused by third-party shipping carriers or other circumstances outside our reasonable control.

6. Returns and Refunds

Please refer to our separate Refund Policy for detailed information regarding returns, cancellations, exchanges, and refunds.

Refund eligibility may depend on factors including the condition of the product, the nature of the product, the reason for the return, and applicable consumer protection laws.

Nothing in these Terms is intended to limit any rights that cannot legally be excluded under applicable Canadian consumer protection laws.

7. Health and Medical Disclaimer

The information provided on this website is for general informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.

Information provided on our website should not be considered a substitute for advice from a qualified healthcare professional.

Customers should consult an appropriately qualified healthcare professional regarding any questions or concerns about their skin or the use of skincare products.

You should seek professional advice before using a product if you:

• Are pregnant, planning a pregnancy, or breastfeeding.

• Have sensitive or damaged skin.

• Have known allergies.

• Have an existing medical condition.

• Are currently using other skincare products or medications.

Individual results may vary.

8. User Conduct

When using our website, you agree not to:

• Use the website for any unlawful or unauthorized purpose.

• Submit false, inaccurate, or misleading information.

• Attempt to gain unauthorized access to our website, systems, or customer information.

• Introduce malware, viruses, or other harmful code.

• Interfere with or disrupt the operation or security of our website.

• Use our website in a manner that infringes upon the rights of others.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

9. Intellectual Property

All content available on https://www.tretinoinstore.ca/, including text, graphics, logos, images, product descriptions, website design, and other materials, is owned by or licensed to Tretinoin Store Canada and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use our content without our prior written permission, except where permitted by applicable law.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Tretinoin Store Canada shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of our website or products.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted under applicable Canadian law.

Your statutory rights as a consumer, where applicable, are not affected by these Terms.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we may collect, use, store, and protect personal information.

By using our website, you acknowledge that your personal information may be handled in accordance with our Privacy Policy and applicable privacy laws.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes will become effective when the revised Terms are published on https://www.tretinoinstore.ca/, unless otherwise stated.

Your continued use of our website following the publication of updated Terms constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Canada and the laws of the province or territory determined to have jurisdiction, without prejudice to any mandatory consumer protection rights that may apply to you.

Any disputes shall be handled in accordance with applicable Canadian laws and jurisdictional requirements.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us using the contact information available on our website.

Website: https://www.tretinoinstore.ca/

Tretinoin Store Canada